eBay Rare Drops campaign

Executive Creative Director · Director of Brand Strategy · 2020–2023

eBay

Making eBay cool again.

I brought millennial and Gen Z enthusiasts back to eBay. Leading an in-house team and a social agency I selected, I launched vertical channels for sneakers, watches and trading cards, and relaunched Motors. As ECD, I led all creative for Authenticity Guarantee, from identity to national broadcast.

1M+followers across vertical channels
4xengagement growth in under a year
$2.84Mincremental sales, Refurbished creator series
98Mimpressions, Authenticity Guarantee on TikTok

YouTube Works Award · Shorty Award Gold · One Show Shortlist · Addys

The challenge

eBay is one of the most recognized brands in ecommerce, but it had slipped from the consideration set of younger audiences and was ceding category share to focused competitors in sneakers, watches, handbags, motors and refurbished. The strategy was to win back these verticals by becoming a brand enthusiasts actually wanted to spend time with: a creator of content they sought out, not an advertiser.

What I did

I led creative direction and brand strategy for North America. I built a brand programming model that treated social platforms as owned entertainment, developed distinct cultural presences across four vertical markets, and unified seller communications across a complex global organization. The work won awards and moved brand health metrics and GMV in every category we touched.

01

Between 2 Rides

eBay Motors · YouTube original series

A YouTube original series for eBay Motors, conceived, developed and produced as owned brand entertainment for enthusiasts who modify their vehicles and push them to the limit.

Rather than placing ads against the content car enthusiasts were already watching, we became the content. Episodes featured professional drivers, builders and modifiers, including drift racer Collete Davis, rally legend Tanner Foust and record-breaking driver Emilia Hartford, each putting extraordinary vehicles to the test. A second off-road series expanded the franchise.

Creators were cast for credibility in the motors community, not follower count. The result was a series enthusiasts sought out, shared and came back for.

11M+views
50Ksubscribers since launch
+9%unaided brand awareness
+6%perception as a trusted destination

YouTube Works Award · Shorty Award Gold (Auto) · Shorty Award Silver · LA Addy Bronze · AICP Award shortlist

02

Rare Drops and @ebaysneakers

eBay Sneakers · Campaign and social channel

To win back share from GOAT and StockX, eBay needed real credibility with sneakerheads, an audience with finely tuned radar for brands that don't belong.

We stepped outside our agency-of-record relationship and brought in Passerine, a boutique agency with deep roots in sneaker culture, to create Rare Drops, eBay's top-performing North America campaign of 2021. Alongside it, we built @ebaysneakers from the ground up, with a distinct content strategy, creator partnership model and social presence.

Social content extended the brand into culture through collaborations with artists and creators, including illustrator and designer Mike Perry, whose distinctive style brought an unexpected creative dimension to the sneaker story.

#1eBay campaign in North America, 2021
0 → 135Kfollowers for @ebaysneakers
3-digitGMV growth year over year
Topengagement rate in category

One Show Shortlist, eBay x Mike Perry (Design Craft, Illustration) · Shorty Award shortlist

eBay sneakers social post eBay sneakers social post @ebaysneakers Instagram grid
03

Authenticity Guarantee

Luxury and fashion · Identity through national broadcast

eBay's new authentication service for luxury and fashion needed to build trust with an audience that had long questioned the platform's credibility in high-end categories. As ECD, I led all creative for the program, from identity to national broadcast. The strategy was to make the authenticators the hero: real people, real process, real proof.

In social, we built for each platform's native format. On TikTok, a first-person POV series put viewers in the authenticator's shoes. On Snapchat, AR lenses let users interact with authenticated merchandise. On Pinterest, animations showed real authenticators handing luxury items to customers.

Every execution came from the same truth: authenticity isn't a claim, it's a process you can see.

98Mimpressions, TikTok POV series
15Mimpressions, Pinterest Authenticator Series
13Mimpressions, Snapchat AR lens
+2 ptsconsideration lift across platforms
TikTok POV series

Everyone Deserves Real campaign

Everyone Deserves Real campaign
Never get faked over again ad
Authenticator handoff
TikTok: POV you are an eBay authenticator
Snapchat AR lens
Snapchat AR lens

Packaging system

Authenticity Guarantee handbag packaging
Authenticity Guarantee watch packaging
Authenticity Guarantee jewelry packaging
Authenticity Guarantee trading card display

Customers unboxing on YouTube

Customer unboxing
Customer unboxing
Customer unboxing
Customer unboxing
04

Refurbished creator series

eBay Refurbished · Category launch

To launch eBay's new Certified Refurbished category, we handed the brief to two of social media's most authentic voices instead of producing a traditional brand campaign.

We partnered with creators Noel Miller and Cody Ko on an original video series in their own style, then turned it into Facebook video ads using immersive full-screen vertical Stories and interactive polls. The insight was simple: audiences trust creators they already follow more than brands they've never bought from.

$2.84Mincremental sales
3.25xreturn on ad spend
5.6xlift in unaided awareness
4.6xlift in unaided recall
Refurbished creator series ad
05

@ebaywatches

eBay Watches · Channel launched from scratch

The luxury watch market had shifted toward focused competitors and collector communities with high standards for brand credibility. eBay needed a real presence in a category where authenticity and connoisseurship matter more than reach.

We launched @ebaywatches with a content strategy built around style, craft and cultural cachet rather than product promotion, and built credibility through partnerships with style figures who brought cultural authority to the category: Teyana Taylor, Law Roach, Iris Apfel and Lil Yachty.

0 → 10Kfollowers in six months
430Kengagements
#2share of voice among watch competitors
Topengagement rate in category

Shorty Award finalist, Old School Meets New School

06

eBay Sellers' Club

Seller communications

A video series for eBay sellers, part of the unified messaging architecture I built to align seller communications across markets.